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Shipping Returns

Shipping Returns








SHIPPING & RETURNS



SHIPPING


Standard, Express + Next Day Shipping is available for all continental U.S. + Canada orders under $500. Orders over $500 will be sent as Standard Shipping. 

Klotho Skin™ is unfortunately unable to offer Express or Next Day Shipping to Hawaii and Alaska at this time. For Standard Shipping, please call for an estimate and expected delivery times.

All APO/FPO addresses must be quoted via email or phone 


DELIVERY


When items are in stock & the order is placed before 12:00PM ET, you may expect these delivery times:


  • Standard Service: Delivery will be within 7-10 business days. Do not count weekends or holidays. Delivery times to AK + HI may vary.


  • Express Service: Delivery will be within 3 business days. Do not count weekends or holidays. Express Service orders can only be delivered to a street address. 


  • Next Day Service: Delivery will be within 2 business days. Do not count weekends or holidays. Next Day Service orders can only be delivered to a street address. 


RETURNS


If you are not happy with your Klotho Skin purchase, we will gladly accept a return within 10 days of delivery and exchange it for the same product or another product of equal or lesser value. All products must be in the condition you received. 

Please note that it takes 7-10 business days to process exchanges once they arrive at our location. We will initiate the exchange process upon receipt of your return, and you will receive a return processing e-mail confirmation from Klotho Skin. 

Original shipping costs are not refundable. Exchange shipping costs are your responsibility. Klotho Skin will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item). 

We are unable to accept returns for products purchased through retail partners or third-party retailers. Please contact your place of purchase regarding return.



If you have any questions about the above Terms, please contact us at support@klothoskin.com.




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